In 2016, Huw and Ceris Roberts sold their popular family business Castle Pharmacy in Caernarfon to national chain Rowlands Pharmacy.
Huw bought the company with a business partner 16 years ago. His wife Ceris bought the previous partner’s shares in 2006 and from then on the husband and wife team ran the business together.
When they decided to move on from their pharmacy, the couple worked with Williams Denton to help them prepare the business for sale. Bangor-based director Colin Bell also guided the sale of Castle Pharmacy.
Former pharmacy owner Huw said: “Williams Denton were absolutely excellent throughout the entire process of selling our business.
"Colin Bell was totally faultless. Whenever we wanted advice, support or information, he was available straight away and was incredibly helpful.
He guided us on everything from making sure we were tax efficient through to general payroll advice. Colin was able to offer us everything we needed and if we had any questions he always had the answers.
When the bank or solicitors requested information during the sale, we simply referred them straight to Colin whose knowledge meant that everything was dealt with quickly and effectively.
Colin is always easy to talk to and very supportive, we just can’t thank him enough."
"We’ve been a client of Williams Denton since 2012. At the time we were looking for an accountant that specialised in GP practices and could provide local benchmarking data.
We have quarterly meetings with Janet Jones but we can telephone or email any time and know we will get a prompt response. It doesn’t matter what the question is, they are always approachable and happy to give advice.
We have grown to rely on Williams Denton as a trusted business advisor as well as an accountant. Whenever we are making business decisions about the practice, such as hiring new staff, we run this past Williams Denton and they always have good advice and suggestions. They have become a key part of the decision making process and it feels like having a business consultant without the added expense!
I have no hesitation in recommending Williams Denton and often do to other practice managers."
"We've been a client of Williams Denton for 18 months and chose them for their specific understanding and experience of working with dispensing practices. In fact, we were recommended to use Williams Denton by another dispensing practice.
The service we receive is excellent. The team at Williams Denton is both professional, approachable and always happy to give advice. I feel that I can call at any time and get help.
I would recommend Williams Denton and frequently do."
"We've been clients of Williams Denton for 12 years. We became clients because the team seemed approachable and professional, and they have remained that way over the years we've been with them.
Having come from a banking background we have had some experience of dealing with accountants and cannot recommend Williams Denton highly enough. One of the benefits of having such a wide team of people at all levels at Williams Denton is that there is always someone there to help, whatever the question.
They keep on top of changes in legislation and are a mine of information but manage to still offer that old-fashioned level of customer service that can be sadly lacking in this day and age. We trust Williams Denton implicitly."
"One of many good things about Williams Denton is that there is always someone available. We don’t have to make an appointment to get a question answered, we can call for advice at any time. They are very helpful, approachable and professional.
In business there are good times and tougher times but Williams Denton always remain positive and have good suggestions about how to get things back on track.
Over the years they have come to feel not just an extension of the business but an extension of the family."
"Highly professional, quality service. No question over high standards of service."
"Keith has shepherded our business partnership through change and development over what is now many years. He provides a sound and reliable service and is always ready to advise and assist in all aspects of business and personal finance. All aspects of Williams Denton's service are conducted most professionally."
"Colin has been our accountant for several years and I regard him as an integral part of our team. The whole team at Williams Denton are very knowledgeable and professional. I would highly recommend both Colin and his company to any business or association. One thing I have learned over the last few years in business is that you need a dependable and straight accountant, Colin and his company are both."
"I have worked closely with Colin over the last 5 years through my involvement with Welsh Government business support programmes. Colin has always been willing to provide advice and guidance to both myself and my clients, often at short notice. This working relationship is a great example of how public and private sector business support providers can work together for the benefit of local businesses."
"Fantastic service from Colin and his staff, he always knows the answer to my queries (and they are many). Highly recommend his services, well worth every penny."
"Williams Denton has provided exceptional support and advice to many of our start up clients."
"I first met Colin on a business course and immediately decided to use his services. He has always been polite, knowledgeable and keen to help, not only on the accounts side but also on a business side, giving me advice etc."
"Colin and the team at Williams Denton know their stuff. I'm only a tiny client for them but I get to benefit from all the knowledge and expertise their large clients demand. Highly recommended."
"Colin has been our accountant for many years now and I would highly recommend him and Williams Denton to any business. Colin has helped me grow my business with his professional approach. Colin offers expert advice and is excellent to work with."
"Colin has been my company accountant for several years. He is very helpful and professional. He is always very responsive when I need a quick answer.
I would highly recommend him to anyone needing an accountant."
"Colin is thoroughly reliable and very knowledgeable. He is a true professional and I have no hesitation in recommending him and his company."
"Williams Denton have straightened out my records since taking over the regular book keeping. I now receive accurate and timely Management Accounts on a monthly basis. Their more than reasonable costs are far out-weighed by the removal of the stress of the day to day book keeping. It is so nice to be able to trust your accountant and know the information they provide is accurate. I can now focus on my business knowing everything is being looked after by Martin and his team."
"Keith at Williams Denton has managed my accounts since I first went self-employed in 1997. At all times he has provided a first rate service, on time and with a great level of attention. I would recommend Keith and Williams Denton without hesitation."
"Keith is not just an accountant - he is genuinely interested in his clients and providing them with a 360 degree service whatever their financial status. Over a period of 20 years he has provided me with extremely sound and sage support (and I don't mean the computer package!). He is a very competent and caring professional"
"We have used Colin’s Accountancy services since we opened our doors in 2009/2010. When starting a business it is very important to make sure you have a good trustworthy reliable Accountant, Colin and his firm have proven to be all these and have provided support and advice above and beyond their expectations."
"Colin has detailed knowledge of our organisation and has supported and advised both the Centre and myself as Manager on financial and accounting matters. Colin is meticulous, thorough, punctual and his guidance has seen our financial situation become increasingly stable."
"I first met Colin when setting up my business three years ago. His advice and help has been absolutely invaluable to us and I would recommend him and his company to anybody requiring professional accountancy and business services."
"I have a great business relationship with my accountant. I've known Martin Barrett for over 12 years. He's grown with my business and helped me turn it from a £1/4M to £10M turnover. He's always willing to chat to me and let me bounce ideas off him. They've looked after my accounts, set-up our sage software, done the wages for 150 staff and eventually helped me negotiate the sale of the business. This has all been done with utmost professionalism and I have to say at a reasonable cost."
"Colin has been our accountant for several years and has at all times been very helpful , professional, reliable and approachable. He always meets deadlines and offers support and advice in many areas of our financial work which go beyond the realms of our contract . I would have no hesitation in recommending Colin and his company."
"Having been a client of Colin's for many years, I was pleased when he agreed to contribute to Menter MÃ´n/FS4B's seminars for pre-start businesses. Colin's input has been invaluable and an enormous help to new business owners initially daunted by the concept of keeping accounts and using an accountant. He quickly dispels oft held preconceptions of accountants and makes a difficult subject seem straightforward: engendering confidence in clients that they are listening to an expert."
"Williams Denton are very good at what they do and that is why we use them."
"Colin and his firm are highly valued advisors to our business. Good value."
"Keith and his colleagues have provided me with excellent accountancy support for the past 10 years. He is very approachable, patient and knowledgeable. I have no hesitation in recommending his services."
"Williams Denton has been my company's and my personal accountant for a number of years now. I have no hesitation in recommending them as a professional accountant and, most important, as being able to understand business problems and to be sympathetic and helpful at all times."